Enjoying the game is every member's right — but true satisfaction only comes when we know our own limits. 99mb provides a range of self-control tools and support resources so that every gaming session remains fun, safe and in control at all times.
We provide easy-to-use control tools directly from your account — no need to contact anyone, and they can be activated at any time.
Set daily, weekly, or monthly deposit limits based on your financial capacity. Once a limit is set, our system will automatically block any deposits exceeding the amount you specified — no exceptions without a waiting period.
Control how long you play in a single session. The 99mb platform will send you a reminder when the time limit is nearly reached, and will automatically log out your account when the limit is exceeded — helping you take a planned break.
Need a short break? Activate cool-off mode for 24 hours, 7 days or 30 days. During this period, you will not be able to log in or place any wagers — an effective way to take a breather without fully closing your account.
If you feel that gaming is starting to have a negative impact on your life, the self-exclusion option allows you to close access to your account for a minimum period of 6 months up to permanently. Our team takes this decision seriously.
Set the maximum loss amount you are willing to absorb in a day, week, or month. Once your loss limit is reached, the platform will block further wagering for that period — protecting you from decisions made in an emotional state.
Review the complete history of your gaming activity, deposits and withdrawals at any time within your 99mb account. Full transparency over your playing habits is the first step to staying in control and making smarter decisions.
Online gaming is a form of entertainment that many can enjoy — as long as it is done the right way. At 99mb, we believe that the joy of playing only has meaning when it does not interfere with your daily life, finances, family relationships or mental well-being.
Responsible gaming means you play with money you can afford to lose — not money set aside for bills, food or family needs. It means you set your own limits and respect them even when you are on a winning streak. It means you know when to stop, and you stop when that time comes.
Many players who begin experiencing problems are unaware they are already in trouble until the situation becomes serious. That is why 99mb takes a proactive approach — we do not wait for problems to arise; instead, we provide the tools and information you need from the outset so you can always play with awareness and in control.
The 99mb platform is designed to provide a fair, transparent and secure gaming experience for all members in Malaysia. We use certified RNG (Random Number Generator) technology to ensure every game outcome is random and cannot be manipulated by any party — including ourselves.
Use this as your guide every time you play on 99mb.
Only play with disposable money — never with funds set aside for daily needs or emergency savings.
Set time limits and spending limits before starting each gaming session.
Do not play when you are stressed, sad, angry, or under the influence of alcohol.
Treat wins as a bonus, not as a primary goal or a guaranteed expectation.
Take regular breaks — get up, stretch, and drink water every 45 minutes.
Never borrow money to gamble — this is a serious warning sign that needs to be addressed immediately.
Spend quality time with family and friends outside of gaming activities.
Seek immediate help if you or a loved one shows signs of addiction.
Problem gambling rarely appears out of nowhere. It typically develops gradually through patterns of behaviour that can be identified early. Here are the warning signs to watch for in yourself or a loved one:
Frequently thinking about gambling — planning the next session or how to obtain money for gambling.
Needing to wager increasingly larger amounts to achieve the same level of excitement.
Repeatedly attempting to stop or reduce gambling but being unable to do so.
Feeling restless, irritable, or uneasy when attempting to cut back on gambling activity.
Gambling to escape problems or feelings of discomfort such as anxiety and depression.
Chasing losses — continuing to gamble in an attempt to recover money already lost.
Lying to family members, friends, or employers about gambling activities and losses.
Relying on others for money to resolve financial problems caused by gambling.
Answer the following questions honestly. If your answer is "Yes" to three or more questions, consider seeking professional help.
Have you ever felt the need to gamble with larger amounts of money to get the same level of excitement as before?
Have you ever gambled to escape everyday problems or feelings of anxiety, guilt or loneliness?
Have you ever lied to family members or friends about how much time or money you have spent on gambling?
Have you ever lost time from work, study or other important activities due to gambling for too long?
Have you ever chased losses — that is, continued gambling after losing in hopes of winning back the money you lost?
Have you ever borrowed money or sold valuables to fund gambling?
Have the people you care about ever expressed concern about your gambling habits?
All self-control tools are accessible directly from your account settings — easy, quick and entirely within your control.
Access your account using your registered username and password. Make sure you are on the official 99mb website.
Click on the profile icon at the top right of the screen, then select "Account Settings" or "Game Controls" from the dropdown menu.
You will see a full list of self-control tools — deposit limits, time limits, self-exclusion breaks, loss limits, and self-exclusion. Choose what best suits your needs.
Enter the amount or duration of your choice at a level you are comfortable with. The system will display your current limit, if any, for reference.
Click the "Confirm" button to activate your limit. The limit will take effect immediately. To ease a limit, a mandatory waiting period of between 24 and 72 hours applies depending on the type of limit.
Can be set for a daily (24-hour), weekly (7-day), or monthly (30-day) period. Changes to a lower limit take effect immediately. Changes to a higher limit require a 72-hour waiting period.
Set a maximum playtime for a single session. The system will send a warning 15 minutes before the limit is reached, and automatically log you out once the limit is hit.
Cool-off options of 1 day, 7 days, 14 days or 30 days. During this period the account will be fully blocked. This cannot be reversed before the period ends.
Self-exclusion options of 6 months, 1 year, 5 years or permanent. For permanent exclusion, contact the 99mb support team directly for additional verification.
Seeking help is a sign of strength, not weakness. 99mb and various organisations in Malaysia are ready to help you or your loved one.
Talian Kasih 15999
Department of Social Welfare Malaysia — 24 hours a day, 7 days a week
Befrienders KL
Mental health and emotional crisis support — available around the clock
99mb Support
Live chat 24/7 on the platform or email [email protected]
We never target advertisements or promotions at members who are currently in a self-exclusion break or who have activated strict limits.
99mb is an exclusive platform for individuals aged 18 and above. We strictly enforce this age requirement through an identity verification (KYC) process during registration. Every identification document submitted is reviewed and verified before full access is granted to a new account.
If you are a parent or guardian concerned about children's access to online gambling content, here are some additional steps you can take to protect your children at home:
Use parental control software on all devices used by children at home to block access to gambling websites.
Ensure your 99mb account password is not shared and keep your device secure when not in use.
Use the auto logout feature in your account settings to ensure your session ends automatically after a period of inactivity.
Have open conversations with children about the risks of gambling and the importance of financial responsibility from a young age.
During registration, members are required to enter a valid date of birth and personal information. The system will automatically verify age eligibility at this stage.
Members are required to upload a copy of their Malaysian identity card (MyKad) or a valid passport. Documents are reviewed by our verification team within 24 hours.
To ensure the submitted documents belong to the actual member, facial verification may be required for certain accounts to prevent identity fraud.
Only after all verifications are successfully completed will full access to the platform be granted. Any attempt to use false information will result in immediate account closure.