Official Documents

Privacy Policy 99mb — Member Personal Data Protection

At 99mb, your privacy is more than a legal obligation — it is a responsibility we take seriously. This Privacy Policy clearly outlines how we collect, use, protect, and manage the personal information of every registered member on our platform.

Updated: January 2026 Bahasa Malaysia Malaysia PDPA Compliance
Our Privacy Commitment

Six Ways 99mb Protecting Your Data

We don't just store your data — we protect it with high-tech security layers and industry-best privacy practices.

256-bit SSL Encryption

All data moving between your device and 99mb servers is protected by banking-grade 256-bit SSL encryption. Your information cannot be intercepted or read by unauthorized parties during transmission.

Secure Database

Member personal data is stored in databases protected by strict access controls. Only authorized personnel may access member records, and every access is automatically audited by our system.

No Data Sales to Third Parties

99mb has never and will never sell, rent, or trade members' personal information to any third party for marketing or commercial purposes without the explicit consent of the member concerned.

Full Control in Members' Hands

You have the right to access, correct, download, or request deletion of your personal data at any time through your account settings or by contacting our support team directly.

Minimum Data Usage

We only collect data that is genuinely necessary for platform operations, legal compliance, and improving the user experience. No excessive data is collected or retained longer than necessary.

Malaysia PDPA Compliance

The 99mb Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We operate in accordance with local legal requirements and are committed to upholding the highest privacy standards.

99mb's Privacy Commitment: We respect every member's privacy and are committed to protecting your personal information. This policy is written in plain language so you genuinely understand your rights and how we handle your data — not just dense legal text.

01 Introduction

This Privacy Policy describes the information collection and usage practices of the 99mb platform ("we", "Platform", or "99mb") when you ("Member" or "User") use our website, mobile app, or any services we offer.

We understand that trust is the foundation of our relationship with every member. The personal information you provide to us is a responsibility we take seriously. This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and forms part of the Terms and Conditions governing use of the 99mb platform.

By registering an account or using any 99mb service, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please discontinue use of our platform.

This Privacy Policy applies to all registered members, website visitors, and 99mb mobile app users regardless of the access method used.

02 Data We Collect

99mb collects your personal information through several different channels. Below are the data categories we collect, along with specific examples of information within each category:

Data Categories Example Information Collection Method
Personal Identity Full name, date of birth, identification card number, selfie photo Registration form, KYC process
Contact Information Email address, phone number, residential address Registration form, account settings
Financial Data Bank account number, eWallet details, transaction history Deposit and withdrawal process
Technical Data IP address, device type, operating system, web browser Automated System Logs
Usage Data Game history, wagering, login times, game preferences In-platform activity
Communication Data Support chat history, emails, filed complaints Interactions with the Support Team
We do not collect sensitive information such as plaintext passwords, full biometric data, or health information. Your password is stored in a hashed format that cannot be reversed.

03 How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. 99mb uses your personal data for the following purposes:

  • Identity Verification (KYC): To verify your identity in fulfilment of legal compliance requirements and to prevent fraud and money laundering.
  • Account Management: To process registration, manage your account, and provide access to all 99mb platform services.
  • Transaction Processing: To process deposits, withdrawals, and all financial transactions securely and accurately.
  • Customer Support: To respond to enquiries, resolve complaints, and provide effective technical assistance to members.
  • Platform Security: To detect and prevent fraudulent activity, hacking, and platform abuse.
  • Legal Compliance: To fulfil reporting obligations and compliance requirements with the relevant authorities in Malaysia.
  • Service Improvement: To analyse usage patterns in order to improve the gaming experience and platform features.
  • Marketing Communications: To send promotions, special offers, and platform updates — only if you have agreed to receive such communications.
You may opt out of receiving marketing emails at any time by clicking the "unsubscribe" link in any email we send, or through the notification settings in your account.

04 Data Sharing

99mb does not sell or trade your personal information. However, there are limited situations where we may need to share your data with certain parties:

  • Payment Service Providers: FPX, eWallet (Touch 'n Go, GrabPay, Boost), and DuitNow service providers that process your transactions require only the necessary transaction details.
  • Game Providers: Game software companies that provide game titles on our platform may receive limited usage data necessary to operate those games.
  • Legal Authority: If required by Malaysian law or a court order, we will disclose the necessary information to the relevant law enforcement agencies.
  • Verification Partners: Trusted third-party KYC service providers for the purpose of member identity verification.

All third parties who receive 99mb member data are required to sign a data protection agreement and comply with security standards equivalent to those we uphold.

Never has and never will: 99mb has never sold, rented, or shared your personal data with advertisers, data brokers, or any third party for marketing purposes without your explicit consent.

05 Data Security

The security of your personal data is 99mb's top priority. We implement comprehensive, multi-layered security measures to protect your information from unauthorised access, loss, or damage:

  • Data encryption in transit using TLS 1.3 protocol with 256-bit encryption.
  • Data encryption at rest for all sensitive information in our database.
  • Role-based access control (RBAC) ensures that only authorised personnel can access specific data.
  • Continuous 24/7 security monitoring by our cybersecurity team.
  • Regular penetration testing by accredited independent security firms.
  • Automatic data backup and disaster recovery plan to ensure continuity of service.
TLS 1.3 / SSL 256-bit
Stored Data Encryption
RBAC Access Control
24/7 Monitoring
Automatic Backup
While we take all reasonable security measures, no online system can be guaranteed 100% secure. In the event of any data breach affecting your information, we will notify you within 72 hours of detection.

06 Cookies and Tracking

99mb uses cookies and similar tracking technologies to enhance user experience, analyze traffic, and ensure the platform runs smoothly. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
  • Performance Cookies: Helps us understand how members interact with the platform so we can improve it. All data is collected anonymously.
  • Functional Cookies: To remember your preferences such as language, display settings, and game choices for a more personalised experience.
  • Analytics Cookies: Used to analyze aggregated platform usage patterns for continuous improvement purposes.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect certain features on the 99mb platform.

07 Data Retention

99mb retains your personal data for as long as necessary to fulfill the purposes stated in this Privacy Policy, subject to applicable legal requirements:

  • Active Account Data: Retained for the duration that your account remains active on the 99mb platform.
  • Financial Transaction Records: Retained for a minimum of 7 years from the transaction date in accordance with Malaysia's financial legal requirements.
  • KYC Documents: Retained for a minimum of 5 years after account closure for anti-money laundering (AML) compliance purposes.
  • Support Communication Logs: Retained for 3 years for reference and dispute resolution purposes.
  • Technical Log Data: Retained for a maximum of 12 months, then automatically deleted or anonymized.

When your personal data is no longer needed, it will be securely deleted or anonymized so that it can no longer be associated with you.

08 Your Privacy Rights

As a 99mb member, you have the following rights regarding your personal data under Malaysia's PDPA:

Right of Access

You have the right to request a copy of the personal information we hold about you at any time. Requests will be processed within 14 business days.

Right to Rectification

If your information is inaccurate or incomplete, you have the right to request a correction. You can update most information directly from your account settings.

Right to Erasure

You may request deletion of your personal data, subject to our legal obligations to retain certain records for a specified period.

Right to Object

You may object to the processing of your personal data for direct marketing purposes at any time without providing any justification.

Right to Data Portability

You have the right to receive a copy of your personal data in a machine-readable format for transfer to another service provider if desired.

To exercise any of the above privacy rights, contact our Data Protection Officer via the support section in your account or email the address listed at the bottom of this page. We will acknowledge receipt of your request within 3 business days.

09 Children's Data

The 99mb platform is strictly for individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

Should we discover that a minor's personal information has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. If you believe a minor has registered on our platform, please contact us immediately so we can respond promptly.

Parents and guardians who discover their children accessing the 99mb platform are urged to contact our support team immediately. The account in question will be closed and all data will be deleted without delay.

10 Third-Party Links

The 99mb platform may contain references to third-party services such as game providers, payment providers, and support platforms. This Privacy Policy applies solely to the 99mb platform and does not cover the privacy practices of any third party.

We encourage you to read the privacy policy of every third-party service you use through our platform. 99mb is not responsible for the privacy practices or content of such third-party websites or services.

11 Policy Changes

99mb reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other legitimate reasons. The latest version will always be available on this page with a clear update date.

For significant changes, we will notify you via in-platform notifications, an email to your registered address, or a push notification through the 99mb mobile app at least 7 days before the changes take effect.

Continued use of the 99mb platform after any policy changes are published is deemed as your acceptance of the updated policy.

Keep your email address in your 99mb account up to date so you never miss any important notifications regarding changes to our privacy policy.

12 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the 99mb Data Protection Officer through the following channels:

  • Email: [email protected]
  • Live Support: Via the live chat function within the 99mb platform (available 24/7)
  • Help Centre: Section FAQ on the platform for general enquiries

We are committed to handling every privacy-related enquiry seriously and will respond within 5 business days. For more complex complaints requiring in-depth investigation, we will keep you informed of progress within 14 business days.

The 99mb support team is available to assist you 24 hours a day, 7 days a week. Use the live chat function in your account for the fastest response to privacy-related enquiries.
Trusted Platform

Privacy Guaranteed. Games More Secure With 99mb

Register an account today and enjoy a safe, transparent, and enjoyable gaming experience. Your data is protected, your transactions are secure — that is the 99mb promise to every member.

Bahasa Melayu